Welcome to Shoe Discount Store’s FAQ page! We’ve compiled answers to common questions about our fashion-forward footwear, delivery options, and shopping experience. Can’t find what you’re looking for? Email our friendly team at [email protected].

About Our Products

1. What types of shoes do you offer?
We specialize in trend-proof footwear at unbeatable prices, including espadrilles, flat shoes, pumps, sandals, slip-ons, and women’s heels – perfect for creating complete looks from office wear to casual outfits.
2. Are your shoes true to size?
Our shoes generally run true to size, but we recommend checking individual product descriptions for specific sizing guidance. With our 15-day return policy, you can exchange sizes if needed.
3. How do I care for my new shoes?
Each pair comes with care instructions. For most styles, we recommend using appropriate cleaners for the material (leather, suede, fabric) and storing in a cool, dry place to maintain their fashion-forward look.

Ordering & Account

1. How do I create an account?
During checkout, you’ll have the option to create an account for faster future purchases and order tracking. There’s no cost to register, and we never share your information with third parties.
2. Can I modify my order after placing it?
We process orders quickly (within 1-2 business days) to get your shoes to you fast. Please email [email protected] immediately if you need to make changes, and we’ll do our best to accommodate your request.
3. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout. All transactions are encrypted for your protection.

Shipping & Delivery

1. Where do you ship?
We ship our luxury-inspired designs worldwide, excluding select regions in Asia and remote areas. During checkout, simply enter your address to confirm availability.
2. What are my shipping options?
Choose between:
  • Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch – perfect when you need those versatile sandals quickly
  • Free Standard Shipping (via EMS): 15-25 days after dispatch on orders over $50 – great for stocking up on seasonal essentials
3. How long does order processing take?
Our Montgomery-based team takes 1-2 business days to hand-check each pair for quality before dispatch. You’ll receive tracking information via email once your order ships.
4. My package seems delayed. What should I do?
Delivery times are estimates and may vary slightly based on location and customs. If your package exceeds the estimated window, contact us at [email protected] with your order number for assistance.

Returns & Exchanges

1. What’s your return policy?
We offer a 15-day return policy from the delivery date if your shoes don’t fit your style or size. Items must be unworn, in original packaging with tags attached.
2. How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization number. Note: Return shipping costs are the customer’s responsibility unless the item is defective.
3. When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days to your original payment method. Please allow additional time for your bank to post the refund.
4. Do you offer exchanges?
Yes! For size exchanges, follow our return process and place a new order for the correct size. To ensure you don’t miss out on popular styles, we recommend ordering the new size before returning the original pair.

Style Tips & Recommendations

1. How can I maximize my wardrobe with your shoes?
Our fashion philosophy celebrates versatility! Mix women’s heels with casual slip-ons, or pair office-ready pumps with weekend espadrilles. Order multiple pairs to qualify for free shipping while creating complete looks.
2. What are this season’s must-have styles?
While trends change, our collection focuses on timeless pieces. Currently loving:
  • Transitional flats for effortless style
  • Summer espadrilles for warm-weather chic
  • Workwear pumps that go from desk to dinner

Still have questions? Our customer care team is always happy to help at [email protected]. Happy stepping from all of us at Shoe Discount Store!

Note: Policies may occasionally update. This FAQ was last updated June 2023.